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Evidence Guide: CPPSEC3101 - Manage conflict and security risks using negotiation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPSEC3101 - Manage conflict and security risks using negotiation

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and assess conflict situation and select response option.

  1. Review work instructions, procedures and policies including WHS to confirm own responsibilities and authority to ensure compliance with legal rights and responsibilities when performing security work.
  2. Select and use personal protective equipment to ensure own safety, and communication equipment to exchange information with relevant persons.
  3. Observe the work environment to maintain situational awareness and identify sources of conflict and security risk to people, property or premises.
  4. Assess conflict situation and nature and degree of risk, and use communication equipment to seek assistance from relevant persons.
Review work instructions, procedures and policies including WHS to confirm own responsibilities and authority to ensure compliance with legal rights and responsibilities when performing security work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use personal protective equipment to ensure own safety, and communication equipment to exchange information with relevant persons.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe the work environment to maintain situational awareness and identify sources of conflict and security risk to people, property or premises.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess conflict situation and nature and degree of risk, and use communication equipment to seek assistance from relevant persons.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate conflict resolution.

  1. Use interpersonal techniques to exchange and gather information to clarify conflict situation.
  2. Use negotiation techniques to offer options and encourage a shared approach to conflict resolution.
  3. Use even tone of voice and positive non-verbal and spoken communication that takes account of individual social and cultural differences throughout negotiation.
  4. Anticipate factors that might escalate conflict or risk safety and security, and apply contingency measures.
Use interpersonal techniques to exchange and gather information to clarify conflict situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation techniques to offer options and encourage a shared approach to conflict resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use even tone of voice and positive non-verbal and spoken communication that takes account of individual social and cultural differences throughout negotiation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate factors that might escalate conflict or risk safety and security, and apply contingency measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report, evaluate and improve conflict response procedures.

  1. Report incident observations and response actions using workplace documentation.
  2. Discuss response with relevant persons and review procedures to evaluate effectiveness and identify improvements.
  3. Recognise effects of stress and manage own well-being using stress management techniques.
Report incident observations and response actions using workplace documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss response with relevant persons and review procedures to evaluate effectiveness and identify improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise effects of stress and manage own well-being using stress management techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge